User Scenarios

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The most adaptable CRM platform on the planet.
Sugar is a complete CRM platform that collects every bit of critical information across marketing, sales and service. Sugar easily integrates with any application in your environment. It delivers all this value through a modern user experience that can be personalised by each individual in your business and is optimised for use on devices those individuals use every day.

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Customer Service

Deliver Exceptional Support
Provide superior service and customer support to each individual. Reduce resolution time through rich insight by automating complex business processes, and driving both internal and customer collaboration. Decrease overall support load through customer self-service and intuitive knowledge management. Engage your customers at any time on any device.

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Deliver Personalised Experience
Attract more prospects and create more opportunities with less effort. Engage and understand your customers like never before through more relevant, timely outreach and more actionable insights. Create campaigns that stand out from the pack, without breaking the bank. Optimise future marketing efforts by clearly capturing and understanding the return on your marketing spend.


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Fully Mobile Enabled
SugarCRM Mobile is designed with keeping the productivity of the individual user in mind. With SugarCRM Mobile’s native apps for popular phones and tablets, you’ll have the details you need for a productive customer engagement. Stay on top of every deal, and never miss a moment to engage with your customers.