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SugarCRM Implementation and Support

As Elite SugarCRM Partners, we provide expert implementation and support services, delivering tailored solutions that drive efficiency and growth.

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Our SugarCRM Implementation Process

From the initial discovery meeting to ongoing support and check-ins, our Sugar implementation process is fully tailored to meet your bespoke business needs. 

Discovery workshop

Our Sugar implementation process always begins with our discovery workshop, which can be held remotely or on-site with our friendly team of experts. Here, we'll learn and understand your goals for Sugar.

Your business objectives

We'll discuss your company's processes, who will be using your Sugar system and put together a statement of work document to outline the entire project.

Tailor-made to you

Your system can be as simple or as complex as you need. Our Sugar developers are always on-hand to gradually build your platform over time.

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Building your system

After planning out exactly how your system is going to look and operate, our development team will begin to construct your platform. We provide regular updates, gather your feedback and run thorough tests.

Feature requests

We raise an audit, send a formal quote and deploy your asset whenever you request a new Sugar feature.  

Integrations & add-ons

Centralise your operations with Sugar's integration capabilities, custom SugarOutfitters plug-ins and secure Sugar portals.

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Regular support and training

We take pride in maintaining a strong relationship with our clients. Even after the handover process, we remain dedicated to improving your system and making any technical issues our priority.

Basic to advanced training

New software can be daunting. Our certified Sugar team offers remote and on-site training to cover the functions of SugarCRM.

Customer success programme

When you become a Sugar user through enable.services, you'll be assigned to a dedicated account manager providing regular check-ins and support.

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No.1 SugarCRM Helpdesk

Our leading SugarCRM helpdesk is available 5-days a week for quick and reliable support.

Support contract

Sign up for a support contract, and use our helpdesk any time to report issues.

Reliable Case System

When you report an issue to us, you can rest assured that our helpdesk is prioritising finding a fix.

"The support is efficient and I generally always have fast responses, and a very good follow-up of the problem".
CSAT Review
“Another 5-star performance! It’s like enable have a magic wand for resolving issues”.
CSAT Review
“Really friendly, fixed the issue that had been bothering me for over a week almost immediately!”
CSAT Review
“A reporting problem was correctly identified and resolved within 24 hours”.
CSAT Review
“Quick, accurate and coordinated resolution”.
CSAT Review
“Upgrade and refresh handled promptly”.
CSAT Review
“Always fast, perfect and professional support".
CSAT Review
“Very helpful, sorted my issue very quickly”.
CSAT Review
“Nicely worded emails which felt personal rather than an automated email”.
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Enhanced End User Support

Need continuous assistance with your Sugar system? Our brand new offering, enhanced end user support, was made for valued Sugar users who require some extra help.

How-To's and Demos

Whatever you want to learn, our friendly support team will help you make the most out of Sugar.

Expert Knowledge

Enjoy industry-leading, expert support from one of SugarCRM's Elite Partners.

Monthly
Yearly

Enhanced End User Support

£ 115 / monthly / per user
£ 1380 1200 / yearly / per user
  • A more advanced version of SugarCRM support
  • Ask us any question at any time, and we'll show you the way
  • Choose between a monthly or yearly plan
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customer stories

Trusted by UK Businesses

We have implemented SugarCRM for hundreds of business across the UK. Hear what they have to say about enable.services and SugarCRM.

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Utility Trade Group

"[enable] helped us to understand the power of CRM systems and take on board what our needs are, and give us that solution to fulfil that".

Edward Allen
Managing Director
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The Shutter Shop

"[enable's solution] is absolutely the lifeblood of our day-to-day operations".

Ben Kelly
Director
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Timothy Taylor's

"I can email enable and get an email back straight away. I'll tell them in non-IT speak what I think the problem is and they solve that problem".

Paul Matthews
Sales Director
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Landor

"enable.services are a big part of making the implementation of our new software [SugarCRM] a success!"

Annika Brüls
Project Lead
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NextGenTel

“We found a highly-skilled partner in enable.services, who could turn our unrealistic ambitions into a cost-effective solution".

Lasse Andre Nordgulen
CIO
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WCBS

"SugarCRM has increased our business efficiency and cross-departmental communication".

Alex Williams
Operations Director
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Abbey Ireland & UK

"I would recommend enable.services to any organisation. I only have good things to say about them!"

Ray Queeney
CRM Manager
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Cells4Life

"We have a huge conversion rate, and it is all because of Sugar. When somebody requests a welcome pack, we convert a signifiant number of those".

Wayne
Chairman
Read our Customer Stories

Enquire Now

Whether you're looking to implement SugarCRM, or you're an existing user seeking support, fill out the form below and our SugarCRM team will be in touch shortly.