meet monday service
The intuitive helpdesk platform
Improve customer service with monday.com's newest addition, an automated, helpdesk system that's ready to go as soon as you press install.
Solve cases quicker than ever
monday service comes out-of-the-box with custom automations, AI-powered workflows and essential integrations to ensure minimal effort for agents and quicker service for customers.
Pre-Built Boards
monday service is ready to go out-of-the-box with pre-made boards to enhance productivity and visualisation of all service tasks.
Custom Automations
With a custom set of automations in the monday store, your team can set up alerts and reminders to stay on top of their assigned cases.
Email Integration
Connect your Google or Outlook account to add incoming email requests to your monday service ticket board.
Showcase services in the customer portal
Build, name and personalise your own portal to accept requests, direct users to help centre articles or report issues.
- Create ticket forms to accept incoming requests
- Add resources to suit your organisation
- Customise to manage complex processes
- Can be utilised across multiple departments
Customise to suit your business
monday service is totally configurable to suit your business requirements. Build your own features and automations from scratch or book a timebank with enable.services so that we can set-up your platform for you.
Ways to use monday service:
- IT Service Management:
Deliver exceptional service to customers by resolving IT support cases quicker and managing workload as an agent.
- Enterprise Service Management:
HR, Finance and Facility teams can use monday service and the portal to apply service management principles across the business.
- Incident Management:
Identify and resolve critical incidents across your organisation to prevent disruption to your services.
Book a free demo with enable.services
Interested in monday service? From beginners training to bespoke configuration, our monday.com experts are here to help you on your journey to high-quality customer service. Book a free consultation using the form below and we will be in touch.
