NextGenTel Success Story
About the company
NextGenTel, a leading Norwegian provider of broadband and content services, was facing a big challenge. Over the years, they had come to use several different systems for sales pipeline, customer service, delivery logistics and invoicing.
The problem
With a tight deadline, NextGenTel were seeking a single integrated platform to automate processes and run sales, delivery, invoicing and customer service. NextGenTel started with a more promiment, traditional provider; however the provider’s timeline to integrate a new platform was several years. In this, period, NextGenTel was sold to a capital fund. They decided to choose enable.services to guarantee the work was done on time, and to the highest quality.
“enable.services kicked off with a 360-degree discovery analysis workshop. They took a deep analysis of the vital processes in our business to understand how we could work smarter and automate processes. Based on this, they created a clear strategy and successfully phased the implementation for the SugarCRM platform.
I’m sure this couldn’t have been done without enable.services’ Nordic partner, Kristian af Sandeberg’s extraordinary ability to help solve the obstacles in our way. He has a great skillset and understanding of different cultures to communicate with all kinds of employees” – Lasse Andre Nordgulen, CIO
The enable.services impact
As a first step, NextGenTel saved two million Norwegian Krone overnight in our new agreement with enable.services, who managed to implement the entire platform project to a very tight timeline, in only half the time of the previous provider.” – Lasse Andre Nordgulen, CIO
The results
- Clear Business Insights
- Improved Data Quality
- Fewer Mistakes
- Happier Clients
“NextGenTel’s results from switching to SugarCRM are already profound after the first year. It has given us an immediate overview and transparency into the core of our business.
Today, we have clear business insights due to the hugely-improved data quality. We have higher quality in the sales pipeline, delivery logistics, invoicing and increased customer service using fewer employees with this new, more automated platform.
Due to the automation, we also see fewer mistakes in pipeline and delivery – and we manage to identify problems before they affect our customers. Now we let the platform do the work with better insights, sales – with happier clients as a result” – Lasse Andre Nordgulen, CIO
